The Admin Zen

Expect problems

1. Don't ignore flukes.
2. Murphy is out there to get you.
3. Software breaks. Hardware breaks.
4. Know what facts you can trust.
5. People leave.
6. Errors happen once. Everything else is failure.
7. Know how to deal with problems.
8. A symptom is not a cause. Fix causes, not symptoms.
9. Be a debugging artist.
10. Bugs don't exist unless there is a test for them.

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